Parking Frequently Asked Questions (FAQs) for Learners

These FAQs are designed for people interested in taking the BPA-WAMITAB qualifications that are currently available:

  • WAMITAB Level 2 Award for Parking Enforcement Officers
  • WAMITAB Level 3 Award in Notice Processing

WAMITAB Level 2 Award for Parking Enforcement Officers

This qualification focuses on developing conflict management skills in those individuals employed as civil enforcement officers, parking attendants, parking enforcement officers and CCTV enforcement officers. This qualification is assessed by two online multiple choice tests; one for the mandatory Managing Conflict unit, and a second for the chosen pathway.


1. Who delivers the qualification?

The qualification is delivered by an approved Centre, quality assured by WAMITAB to ensure they have the staff and systems in place to deliver a good quality learning experience for candidates.

2. How will I learn?

The Centre will design a programme of learning based on the qualification framework and syllabus that WAMITAB has developed to deliver a range of learning outcomes to support you in your job role in the parking industry.  This could include a mixture of classroom based learning, practical exercises, role play and other activities as defined by the Centre; taking into consideration individual learner needs.

These learning programmes are designed to prepare you for the final assessment and to provide the relevant competencies for the job role as a parking enforcement officer in the private or public parking industry in the UK.

3. How long will it take me to complete the qualification?

WAMITAB estimates the qualification to be 31 guided learning hours, which is the amount of time the average learner is expected to spend in supervised learning and practice, but this may vary by learner.

4. Will there be an exam?

Yes, the assessment for this qualification is by two online multiple choice tests – one for each unit, which contributes to achievement of the qualification.

5. Are there fixed dates for the test?

No, the test will be provided to you by your Centre, at a set date and time, to be agreed with you and your employer.

Preparing for the Test

6. Do I need to be able to use a computer?

Yes, you will need to be able to operate a mouse or touchpad to select your answers or touch screen buttons if using a tablet device. If you cannot use IT or have special circumstances that will require specific testing conditions, please let your Centre know when you register for the qualification. Your Centre will be able to apply for special consideration to WAMITAB, on your behalf.

7. Can I take a paper-based test instead?

WAMITAB only approves the use of paper-based testing under strict conditions. Centres must apply for this adjustment on an individual basis and bear the cost of any bespoke fees set by WAMITAB. WAMITAB reserves the right to deny a paper-based test.

8. What is the pass mark?

The pass mark for the test for each of the two units is 70%.

9. How many questions will there be, and how long will I get to answer them?

For your mandatory unit, Managing Conflict, there will be 25 multiple-choice questions to answer and you will have 40 minutes to answer them.

For your optional unit, there will be between 30 and 35 questions to answer, depending on which pathway you are doing, and you will have between 45 and 55 minutes to answer them.

Your Centre will confirm to you how many questions you will have before the test begins, and how long you will have to answer them.

10. Can I take a practice test, or access some practice questions?

Your Centre may include practice questions within the training that you will receive as part of the qualification. In addition, from late summer 2015, WAMITAB will make available to centres a bank of questions for use in training and test preparation; none of these practice questions will be repeated in the formal online multiple choice tests.

11. Can I take anything into the test with me?

The tests are closed book and you will not be able to refer to any external sources to aid you in answering the questions. You may not communicate in any way with another learner whilst in the test room.

You must not access the internet (other than the test site), email, or any information stored in hard-copy or on the hard-drive of your device or on a memory stick throughout the test or immediately afterwards.

12. Are there provisions for people with special needs to use the system?

The system provides facilities for people with special needs.  Reasonable Adjustments can be made under certain circumstances. There is a lead time of 5 days which your Centre must use to agree adjustments with WAMITAB. Please see the WAMITAB application form for reasonable adjustments.

13. How do I cancel/re-schedule my test?

If you wish to cancel or reschedule your test, you must contact your Centre as early as possible. Tests which are cancelled within 24 hours of the scheduled time of the test will be subject to a same-day forfeit fee, and you, or your employer/Centre, will need to pay for the next test at the rate of £20.00 per test (so, for example, you will need to pay a re-test fee of £40 if you re-schedule tests for both units of the qualification). 

14. What happens if I am ill on the day of my test and I cannot attend?

If you are unable to attend your test due to illness, and do not cancel or re-schedule at least 24 hours before your appointment, you will be subject to a same-day forfeit fee. Individual claims for non attendance in special circumstances may be considered without the loss of payment. The final decision will be made by WAMITAB.

During the Test

15.  Do I need to bring any identity documents with me on the day of the test?

Yes, all candidates are required to show valid photographic identification, which will be checked by the invigilator before you will be allowed to start the test. Suitable photographic identification includes: valid passport; valid UK Photographic Driving Licence; or a passport sized photograph endorsed by your employer where neither valid passport/driving licence is available.

16.  How do I answer questions?

The test is multiple-choice with one question at a time shown on the screen.  Underneath the question the various answers are set out.  To select an answer you use the mouse to touch the button on the screen beside the answer you want. 

17.  Can I change an answer after I have selected one?

Yes, you can change an answer until you have clicked to move on to the next question. However, once you have moved past a question you will not be able to go back to it.

18.  Can I skip questions I am not sure about, and go back to them later?

No, once you have moved past a question you will not be able to go back to it. This is a technique used to reduce the risk of cheating during online tests.

19.  What happens if the computer system breaks down?

If there is a short interruption to the test, your Centre will contact WAMITAB to address the problem and you may be able to continue with the test.  However, if there is a large disruption then you will be offered a new test. WAMITAB will liaise with your Centre to organise this.

After the Test

20.  What happens if I fail one or both tests? How many times can I retake the tests?

You need to pass both tests to achieve the qualification. If you pass one test you will not need to re-take the test for that unit, but you will need to retake the test which you failed. You will need to pay a £20 re-test fee, per test (so, for example, if you failed both unit tests you will pay a re-test fee of £40). You will be offered the opportunity to retake each test up to a maximum of two times. After this you will need to re-register for the qualification and will not be eligible to sit another test for a full 6 months from the date of the last test that you took.

21.  If I fail do I get feedback on what I got wrong?

No, you will not receive detailed feedback on the questions you got wrong, the results are simply “pass” or “fail” and the pass mark is 70%.  

22.  When will I know if I have been successful?

The official qualification certificate will be processed and made available to candidates through their Centre within 10 working days of that Centre providing WAMITAB with the required paperwork.

WAMITAB Level 3 Award in Notice Processing

This qualification has been specifically developed for those who work in or want to work in an office-based parking role within the UK private or public parking industry.  You will develop the knowledge and skills required for employment and progression in this industry. You will be required to complete two units; one mandatory unit covering an introduction to notice processing and information management and one further unit from four optional groups.

For this qualification the approved Centres can design and manage their own assessment programme, providing that they maintain the quality systems and procedures required by WAMITAB.

23.  Are there any entry requirements?

No, this qualification is open entry, which means that no other qualifications or levels or attainment are required in order to take this qualification. However, learners must have a suitable level of literacy that will enable them to complete assignment based assessments.

24.  What will I study?

The mandatory unit covers an introduction to notice processing and information management.  You then choose a further unit, which is selected from four optional groups. These cover the requirements in the different parts of the UK and in either public or private land settings and you would make your selection based on your job role and location.

25.  How long will it take?

WAMITAB estimates the qualification to be 51 guided learning hours, which is the amount of time the average learner is expected to spend in supervised learning and practice, but this may vary by learner.

26.  Is there an exam?

No, there is no formal exam for this qualification. Assessment is usually undertaken by assignments, developed by the Centre and agreed with WAMITAB. Assignments are open-book and learners will be given opportunity to complete them over a period of time set and agreed by the Centre and Employer.

27.  When will I know if I have been successful?

Submitted assignments must be marked and moderated (both internally and externally) before assessment decisions can be passed on to you. The timescale for this process can vary depending on a number of factors. You should speak to your Centre for further detail on the timescale for results and certification.